In the United States, performance/evaluation in the Business/Service industry is similar to evaluation measures in Education. The employee is reviewed and/or evaluated in regular intervals. However some businesses require staff to pass a test following professional development. If they do not score above a certain level they must attend additional training. The evaluations are based on work productivity with scoring categories including: poor, needs improvement, meets requirements, exceeds requirements and outstanding. The following are possible categories seen on various evaluation tools:
Dependability: Are they where they should be? /Cooperativeness: working with people/Adaptability: adjusting to change/Communication: giving and receiving information/Daily decision making & problem solving: thinking on the job/Service to clients & public/ Use of equipment and materials & Project planning and implementation/Work group management/Performance planning and review.
The evaluator also writes comments such as: Employee strengths, Areas for development and an overall performance score. The employee is also able to ask questions, clarify and comment on the evaluators feedback. Although the areas of focus and scoring categories may be different there are many similarities. A record of the evaluation is also placed in the employee’s personnel file as well.